Returns & Refunds

If something isn’t right with your order, we’re here to make the return process simple and straightforward.

Start a return Open the contact form
30 daysFrom the day your order is delivered
No restocking feeOn eligible returns
Refund in 5 business daysTo your original payment method
Mon – Fri, 9 AM – 5 PMEmail us any time and we will reply in business hours

How to start a return

We do not print a return address on your package, so please contact us first.

  1. 1

    Send us your request

    Email help@satoraa.com or use the contact form. Include your order number and details of the item you want to return.

  2. 2

    Get approved

    Once your request is approved, we will send you the return address and return instructions.

  3. 3

    Ship it back

    Use a tracked shipping service. Keep your shipping receipt and tracking information until your refund is confirmed.

  4. 4

    Receive your refund

    We will email you once your return has been received and processed.

Condition for return

Returned items must be unworn, unwashed, unused and in their original condition with all original tags attached.

Eligible for a refund

  • Unworn, unwashed and unused
  • In original condition with all original tags attached
  • Tried on at home to check the fit. You are welcome to do this.

May not be eligible

  • Worn beyond trying them on
  • Washed or altered
  • Damaged or stained
  • Returned without original tags

Return shipping

Who pays depends on the reason for your return.

Change of mind, wrong size or personal preference

You are responsible for the return shipping cost.

Damaged, defective or incorrect item

Contact us before returning it so our team can give you instructions.

We recommend a tracked shipping service. Keep your proof of shipment until your refund is complete.

Refund timing

What happens after your parcel reaches us.

  1. We receive and inspect your returnWe will notify you about the status of your refund.
  2. Refund approvedIt is processed to your original payment method within 5 business days.
  3. Your bank takes overYour bank, card company or payment provider may need extra time before the funds appear in your account.

Good to know

My order arrived damaged, defective or incorrect

Email help@satoraa.com as soon as possible and within 30 days of delivery. Please include your order number, a description of the issue and clear photos of the item. After reviewing it, we may offer a replacement or refund, in line with this policy and applicable US consumer protection laws.

Do you offer exchanges?

We do not currently offer direct exchanges. If you would like a different size, colour or style, return the original eligible item for a refund and place a new order for the one you prefer.

Can I cancel my order?

Contact help@satoraa.com as soon as possible after placing it, and we will make reasonable efforts to help. Once an order has been processed or shipped we may not be able to cancel it. If it has already shipped, you can request an eligible return after it arrives.

Is there a restocking fee?

No. Approved refunds are issued for the amount you paid for the returned items, subject to this Returns & Refunds Policy.

Do you sell digital goods or subscriptions?

No. SATORAA does not currently sell digital goods or subscription products.

Questions about a return or refund?

Send us your order number and we will help from there.

Email support Contact form

Looking for shipping information? Visit our Delivery page.

  • Trade nameSATORAA
  • CompanyOMNI GRID HOLDINGS LLC
  • Physical address7901 4TH ST N STE 300
    ST PETERSBURG, FL 33702
    United States
  • Business hoursMonday – Friday: 9:00 AM – 5:00 PM
    Saturday & Sunday: Closed