The questions we get most, answered plainly. Anything else,write to us.
Is shipping really free?
Yes. Every US order ships free with tracking, no minimum spend.
How long will my order take to arrive?
Orders are dispatched within 1 to 3 business days, then arrive within 5 to 8 business days once shipped. You'll get a tracking link by email as soon as it's on its way.
Are your dresses actually long-sleeve?
Genuinely long-sleeve. We check the sleeve length and neckline on every style before it's listed, so what you see is what arrives.
How do I know what size to order?
Each product page includes a size guide with measurements. If you're between sizes, email us the dress you're considering and we'll help you decide.
Do you offer exchanges?
Not directly. Return the item for a refund and place a new order for the size or style you want.
What if the fit or fabric isn't right?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change or cancel my order after placing it?
Email us as soon as possible. If your order hasn't been dispatched yet, we can amend or cancel it. Once it's with the courier, it will need to go through our standard returns process instead.
Do you ship outside the US?
Not currently. We ship within the US only, and will update this page if that changes.
How do I track my order?
Your dispatch confirmation email includes a tracking number and link. If it hasn't updated within 3 business days, Contact Us and we'll chase it with the courier.
When will I get my order?
Email support@satoraa.com
Or Call +1 (863) 320-9347 Support hours are Monday to Friday, excluding US bank holidays.