Privacy Policy

Our Commitment to Your Privacy

At SATORAA, operated by OMNI GRID HOLDINGS LLC, we respect your privacy and are committed to protecting your personal information.

We collect and use personal information as necessary to operate our online store, process orders, provide customer support, improve our services, and comply with applicable laws.

We do not sell your personal information for money.

How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

Payment information is processed securely by our authorized payment providers using encrypted connections. SATORAA does not directly store complete payment card numbers.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

Identity information: Name and account information.
Contact information: Shipping address, billing address, email address, and phone number.
Payment information: Payment-related information processed through our payment providers.
Order information: Products purchased, order history, shipping information, returns, and refunds.
Account information: Account details, saved items, and preferences.
Communications: Customer service inquiries, messages, reviews, and marketing preferences.
Device and usage information: IP address, browser type, device information, website activity, and interactions with our store.
Cookie information: Information collected through cookies and similar technologies.

We do not intentionally collect sensitive personal information unless it is necessary for providing our services or required by law.

If You Do Not Provide Personal Information

Certain information is required for us to process and fulfill your order.

If you do not provide the necessary information, we may be unable to complete your purchase, deliver your order, or provide certain services.

How We Collect Your Information

We may collect information:

Directly from you when you place an order, create an account, subscribe to communications, request a return, or contact us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers and third parties, such as payment processors, analytics providers, advertising partners, fraud-prevention services, and shipping carriers.

For more information about cookies, please review our Cookie Policy.

How We Use Your Information

We may use personal information to:

Process, fulfill, and deliver orders.
Process payments, returns, and refunds.
Create and manage customer accounts.
Provide customer service and respond to inquiries.
Communicate important information about your orders.
Maintain and improve our website and services.
Detect and prevent fraudulent or unauthorized transactions.
Maintain appropriate business and transaction records.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted by law and according to your preferences.
Analyze website performance and understand how customers interact with our store.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Marketing, Advertising and Cookies

If you subscribe to marketing communications from SATORAA, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

We may use cookies and similar technologies for essential website functionality, analytics, personalization, and advertising.

You can learn more about these technologies and available choices through our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites or services.

SATORAA is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including:

Shipping and delivery carriers.
Payment processors.
Website and hosting providers.
Analytics and advertising providers.
Email and customer communication providers.
Fraud prevention and security providers.
Professional advisers where necessary.
Government authorities or other parties when required by applicable law.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of some or all of our business or assets.

Payment Processing

Payments made through SATORAA are processed by authorized third-party payment providers.

Your payment information is transmitted securely to the applicable payment provider. We do not directly store your complete credit or debit card number.

Your Privacy Choices and Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to certain personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Opt out of certain marketing communications.
Request information about how your personal information is collected, used, or disclosed.
Exercise other privacy rights available under applicable US federal or state law.

Certain exceptions may apply, including where we need to retain information to complete transactions, maintain required records, prevent fraud, resolve disputes, or comply with legal obligations.