Returns & Refunds

If something isn’t right with your order, we’re here to make the return process simple and straightforward.

Our Returns Promise

You have 30 days from the date your order is delivered to request a return for eligible items.

How to Start a Return

We do not print a return address on your package.

To start a return, email support@satoraa.com or use our Contact Form with your order number and details of the item you would like to return.

Once your return request is approved, we will provide the appropriate return address and return instructions.

Please keep your shipping receipt and tracking information until your return and refund have been confirmed.

You will receive an email once your return has been received and processed.

Full instructions are available on our Start a Return page.

Condition for Return

Returned items must be unworn, unwashed, unused, and in their original condition with all original tags attached.

You are welcome to try clothing on at home to check the fit. Items that have been worn beyond trying them on, washed, altered, damaged, stained, or returned without their original tags may not be eligible for a refund.

Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service and keeping proof of shipment until your refund has been completed.

If you receive an item that is damaged, defective, or incorrect, please contact us before returning it so our team can provide further instructions.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Approved refunds will be issued for the amount paid for the returned item(s), subject to the terms of this Returns & Refunds Policy.

Refund Timing

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5 business days.

After the refund has been processed, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@satoraa.com as soon as possible and within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item.

After reviewing the issue, we may offer an appropriate resolution, such as a replacement or refund, in accordance with this policy and applicable US consumer protection laws.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the original eligible item for a refund and place a new order for your preferred item.